Sawtooth Software: The Survey Software of Choice

Foreign Language Capabilities

I'm curious about SSI Web's foreign language capabilities. Does SSI Web support all Asian characters (specifically Japanese or Chinese)? We need to make sure the software won't throw errors or cause problems in data outputting or survey programming when we need to have those languages.

When generating the HTML code for web-based presentations and storing information in a survey database, SSI Web uses UTF-8 character encoding, which should be able to handle just about any mainstream language. In fact, it currently supports 650 different languages. UTF-8 stands for Unicode Transformation Format-8. It is an octet (8-bit) lossless encoding of Unicode characters. The bottom line is when you get your survey text translated into a foreign language, just make sure the translators use a UTF-8 encoding system, and then the characters will appear as desired.

If information looks like it is not being stored correctly in your database, then your web server may be overriding the default UTF-8 encoding scheme in its .htaccess and .conf files. Edit those files to reflect the UTF-8 encoding standard.

For information on the specific languages supported by UTF-8, please see the following link:

http://www.unicode.org/cldr/charts/supplemental/languages_and_scripts.html

If you are using an Asian language, you may also need to install the corresponding Language Pack for Windows in order to see the text within SSI Web, such as a list of attribute or levels. While SSI Web will render previews and the survey using UTF-8 encoding, without the language pack it will not appear properly within SSI Web's menu interface.

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