Sawtooth Software: The Survey Software of Choice

Error: File already exists

When starting SSI Web, the error "File already exists - 58" is displayed.

Version:  6.0 - Current
Products:  SSI Web

We've seen this problem with installations in a lab environment. There may a problem with the registry. The individual settings stored in the registry should not be included in the default profile. You can get to the registry by running the program "regedit.exe" usually found in "C:\Windows". Please be very careful working with the registry -- many program and system settings are stored there.

Make sure the user (and default profile) does not have the following folder in the registry:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Sawtooth Software\CiW

If that folder is in the registry, delete the whole CiW folder in the registry. There will be subitems that are also deleted.

If this does not solve the problem, please contact technical support for additional help.

Sawtooth Software

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Phone: +1 801 477 4700
Fax: +1 801 434 5493
Email: support@sawtoothsoftware.com

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Phone: +31 10 282 3500
Fax: +31 10 282 3560
Email: software@skimgroup.com
Online: www.skimgroup.com

Lighthouse Studio

Lighthouse Studio is our flagship software for producing and analyzing online and offline surveys. It contains modules for general interviewing, choice-based conjoint, adaptive choice-based conjoint, adaptive choice analysis, choice-value analysis, and maxdiff exercises.

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Demonstrate CBC Using Only Basic Math

This survey will illustrate how Choice-Based Conjoint surveys work. It involves choosing food for dinner at a baseball game. You will take a quick 9-question CBC questionnaire, and then, using simple addition arithmetic, we will analyze your results and place the results into a "what-if" market simulator to see how your results stack up against others who have completed this survey.

Begin Demonstration