When I test a survey in my browser, sometimes the graphics don't appear as they are defined. For example, I changed one of my graphics but I still see the old version in the browser. What's going wrong?
If you have made changes to the graphics in your survey, but the images aren't showing up, it may be caused by the cache in your web browser. If your browser is set to cache files, this means that it downloads the content of a page once, and then in the future when it returns to that page, it serves up the locally stored or cached content. Turning off this setting, or deleting your cache may solve the problem. However, you should know that clearing your web browser's cache, cookies, and history may remove data such as the following:
- Saved passwords
- Address bar predictions
- Shopping cart contents, etc.
While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first.
In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
For information about your web browser's cache, cookies, and history, see the following Wikipedia pages:
Desktop Browsers
Chrome
- In the browser bar, enter:
chrome://settings/clearBrowserData
- Select the following:
From the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select .
- Click .
- Exit/quit all browser windows and re-open the browser.
Firefox
- From the menu, select .
If the menu bar is hidden, press
Altto make it visible. - From the drop-down menu, select the desired range; to clear your entire cache, select .
- Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
- Click .
- Exit/quit all browser windows and re-open the browser.
Microsoft Edge
- In the top right, click the Hub icon (looks like three horizontal lines).
- Click the History icon, and then select .
- Select , then , and then . Click .
- After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.
Internet Explorer 9 and higher
On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. We strongly recommend that you upgrade to a new operating system if your current system does not support Internet Explorer 11.
- Select (via the Gear Icon) > > .
If the menu bar is hidden, press
Altto make it visible. - Deselect , and select:
- or
- or
- Click . You will see a confirmation at the bottom of the window when the process is complete.
- Exit/quit all browser windows and re-open the browser.
Opera
- From the menu, select , and then .
- In the dialog box that opens, select the items you want to clear, and then click .
- Exit/quit all browser windows and re-open the browser.
Safari
Safari 8
- From the menu, select .
- Select the desired time range, and then click .
- Go to > or press
Command-Qto exit the browser completely.
Safari 7 and below
- From the menu, select .
- Select the items you want to reset, and then click . As of Safari 5.1, includes both cookies and cache.
- Go to > or press
Command-Qto exit the browser completely.
