Sawtooth Software: The Survey Software of Choice

Problem with License Files

My Corporate Annual Subscription License expired yesterday. We renewed it today and your client services department changed the expiration date. However, the SSI Web 8 license manager is still saying that the license has expired. What am I doing wrong?

Normally, that should do the trick. Each time the SSI Web software is started, it "pings" our server to see if the subscription has expired. If you are connected to the internet, and don't have any firewalls set up that prohibit "pinging" then that should work. If security software isn't the issue, here are some additional steps you can try.

  1. You will need to locate the license files you originally received when the subscription was purchased. You will need those in the next step. If you don't have them, Sawtooth Software can issue you a fresh set of licenses.
  2. Within SSI Web, go to Help > About SSI Web/License... and remove the existing licenses. Restart SSI Web.
  3. Reload in the license files then restart SSI Web.
  4. If the licenses still are not appearing, browse to the C:\Users\%UserName%\AppData\Roaming\Sawtooth Software, Inc\User Id Manager folder and deleted all the files in there. Relaunch SSI Web and import the license files.

Sawtooth Software

6:30 AM to 5:30 PM Mountain Time
(GMT-6; GMT-7 Autumn/Winter)
Monday through Friday

Phone: +1 801 477 4700
Fax: +1 801 434 5493
Email: support@sawtoothsoftware.com

We are open!

SKIM Software

9:00 AM to 5:30 PM Central European
(GMT+2; GMT+1 Autumn/Winter)
Monday through Friday

Phone: +31 10 282 3500
Fax: +31 10 282 3560
Email: software@skimgroup.com
Online: www.skimgroup.com

We're open!

Lighthouse Studio

Lighthouse Studio is our flagship software for producing and analyzing online and offline surveys. It contains modules for general interviewing, choice-based conjoint, adaptive choice-based conjoint, adaptive choice analysis, choice-value analysis, and maxdiff exercises.

Try Lighthouse Studio

  Buy Lighthouse Studio