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Sawtooth Error # 117

We are self hosting using IIS and MS SQL database.

Going to the admin module on the web server, I can login just fine.   The message comes back with "Apply Changes"  in the blue box at the top and the text of "Survey updated!"  None of the links on the left side work (the ones under Data Management, Reports or Survey Administration).  Clicking on any of them just gives the same message window back.

When I go to the login link, that's when I get the red:
   Sawtooth Error #117
   File open error
   Error writing error log file.  Check permissions.
 
What is the name of this file and where is it trying to be written to (folder on IIS server or database?

Currently using SSI Web Sawtooth version 8.3.10

Thanks for any help you can pass along.
asked Nov 12, 2015 by Greg Bronze (910 points)

1 Answer

+1 vote
 
Best answer
If the links in the admin module aren't working, the JavaScript file associated with the admin module isn't available to control what happens when you click on those.   It also doesn't seem like the scripts have permission to write the error log file.  By default this would be trying to write error_log.cgi inside the admin folder.

Our documentation on self hosting surveys can be found at http://www.sawtoothsoftware.com/support/technical-support/ssi-web-support/web-server-setup.  It's difficult for us to know exactly what might be causing the problem, but perhaps reviewing everything in there might lead to a clue.
answered Nov 13, 2015 by Brian McEwan Gold Sawtooth Software, Inc. (38,315 points)
selected Nov 15, 2015 by Greg
Thanks Brian.  The network team changed some permission and it is now working.
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