Have an idea?

Visit Sawtooth Software Feedback to share your ideas on how we can improve our products.

Error while updating local test database

Dear reader,

I have a problem related to the testing of the survey. The following error occured:

"Error: Failed to connect to the database..

System Error: DBI connect('dbname=xxx) failed: unable to open database file at xxx line 17"

Is there someone who could help me with this?

Kind regards,
asked Apr 22, 2014 by martijn90 (125 points)
retagged Apr 22, 2014 by Walter Williams

1 Answer

0 votes
Not sure why this went unanswered, but if you receive error messages like this, please contact our technical support department directly for assistance.  This sounds like a unique glitch, as I haven't seen this before.  It could be related to an update to your software version, perhaps a port was unavailable that the local browser was attempting to use, etc.  

In the mean time, there are a couple things you could try to fix this.  First, go to Test | Settings... | Explore the Test Directory.  Delete the test directory and then try testing the study again.

Also in the Test | Settings..., you can try stopping and restarting your Local Test Server to see if this resolves the problem.  

Occasionally, the Port used in Local Test Server will be incorrect. So, when you test, it might be pointing to a server located at, say,, while the SSI Web settings (File | SSI Web Settings) are pointing to a different port.
answered May 16, 2014 by Aaron Hill Silver Sawtooth Software, Inc. (9,015 points)