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While opening the study file following error occurs: file is encrypted or not a database

I cannot open my study though I did not change anything!
asked May 31, 2018 by lamia

1 Answer

0 votes
Please contact technical support directly for help with this issue. They can be reached at support@sawtoothsoftware.com. Please be sure to tell them which version of the software you are using and if there was anything out of the ordinary that occurred when you shut down the software last time.
answered May 31, 2018 by Aaron Hill Gold Sawtooth Software, Inc. (10,995 points)