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Projects missing

I am experiencing the same issue and in addition all of the projects associated with my sawtooth account are missing. Will I lose the data that has been collected thus far on these projects?
related to an answer for: Database/Server down
asked Jan 7, 2017 by anonymous

1 Answer

0 votes
No you should not. Hosting projects are backed up every four hours. What has happened is our database cloud provider service is unavailable. The data we believe is still there but we can't get to it until they restore the service. If you need the data immediately then please email hosting@sawtoothsoftware.com. Otherwise we are doing everything we can in the mean time.
answered Jan 7, 2017 by Mike Lodder Gold (23,395 points)
Hi Mike,

Can you please drop a mail when services are restored.

Regards,
Saurabh
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