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Redirect from sawtooth works sometimes - sometimes not

We need to link from unipark to swatooth and back to unipark. As we tested these scenario everthing was working. After going online some respondents mentioned that the redirect wasnt working. We have no clue why it is sometimes working and sometimes not. We implemented four different projects in sawtooth. In each project we defined an pass-in-field (for each project another variable). The links are correct.
Like mentioned before sometimes everythings fine.

Would be nice if someone has a tip.
Thanks in advance.
asked Dec 22, 2016 by anonymous

1 Answer

0 votes
answered Dec 22, 2016 by Rajesh Rana Gold (23,430 points)
Hi,

the link from sawtooth back to unipark  looks like:
http://ww2.unipark.de/uc/XXXX/XXXX/ospe.php?return_tic=[% UniparkID %]

And sometimes it works and after the return_tic= a number appears and sometimes there is just nothing after the = and the respondent needs to start the survey from the beginning...

The link from unipark to sawtooth looks like:
https://XXX.sawtoothsoftware.com/cgi-bin/ciwweb.pl?studyname=XXX&Unipark=n

So our link doesnt look like yours :) How can we adopt that it works every time?

Thanks and best regards!
I posted the link wrong:
the link from sawtooth back to unipark  looks like:
http://ww2.unipark.de/uc/XXXX/XXXX/ospe.php?return_tic=[% Unipark %]
...