Sawtooth Solutions #33: 2011 Summer

Number #1 in Customer Satisfaction Two Years Running

For the second year in a row, Sawtooth Software was rated #1 in Overall Customer Satisfaction among Online Survey Software providers. The source is a industry survey among 550 market research professionals. Among the 26 online survey software suppliers mentioned in the report, Sawtooth Software obtained the best rating in the Overall Customer Satisfaction category.

Panel Sample: Who We’re Using

In our latest customer feedback survey, we asked our users which Online Web Sample/Online Panels they primarily used over the last 12 months. Up to six mentions were allowed, asked in open-end format with no pre-coded responses. Sample providers who were mentioned by at least 3% of the sample in 2011 are reported below.

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Sawtooth Software Has Moved

We’ve moved our offices from Sequim, Washington State to Orem, Utah. Our new physical address is:

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Corporate Annual Subscription License a Success

Last year, we started offering a Corporate Annual Subscription License option. Sales for this option have exceeded our expectation, and it now makes up about 1/5 of our revenues.

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Progress Being Made on SSI Web v8

Our biggest project in 2011 is SSI Web v8. It seems like each new upgrade of SSI Web involves acceleration in the number of changes and improvements. V8 follows in that tradition and will represent a huge step forward.

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