Sawtooth Software: The Survey Software of Choice

Technical Support

In observance of the Thanksgiving holiday in the United States, Sawtooth Software will be closed on November 23 and 24. If you have immediate technical support or survey programming questions, you may want to post your questions on our Forum at http://www.sawtoothsoftware.com/forum where your fellow users may come to your rescue. If you are hosting surveys with us, our hosting team will continue to monitor our servers for issues. Our offices will open again on Monday, November 27 at 6:30 AM MST (UTC -7). On that day, phone calls and emails sent to This email address is being protected from spambots. You need JavaScript enabled to view it. during the holiday will be processed in the order they were received.

General technical and sales support for our products is always free. Technical support for Academic subscriptions are provided to a single contact person. If customized survey programming or code troubleshooting is desired, additional fees may be assessed. You may contact either Sawtooth Software in the United States or our endorsed technical support partner, SKIM, in the Netherlands.

Contact Us

+1 801 477 4700
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Still can't find answers to your questions? During business hours, the best option is to call or email us. Outside of business hours, you may try posting your question on our User Forum and we, or other Forum users, will get back to you with the solutions. Depending on how actively people visit the forum, this may take a few minutes or a few business days.

Sawtooth Software

6:30 AM to 5:30 PM Mountain Time
(GMT-6; GMT-7 Autumn/Winter)
Monday through Friday

Phone: +1 801 477 4700
Fax: +1 801 434 5493
Email: support@sawtoothsoftware.com

SKIM Software

9:00 AM to 5:30 PM Central European
(GMT+2; GMT+1 Autumn/Winter)
Monday through Friday

Phone: +31 10 282 3500
Fax: +31 10 282 3560
Email: software@skimgroup.com
Online: www.skimgroup.com

Lighthouse Studio

Lighthouse Studio is our flagship software for producing and analyzing online and offline surveys. It contains modules for general interviewing, choice-based conjoint, adaptive choice-based conjoint, adaptive choice analysis, choice-value analysis, and maxdiff exercises.

Try Lighthouse Studio

  Buy Lighthouse Studio

Demonstrate CBC Using Only Basic Math

This survey will illustrate how Choice-Based Conjoint surveys work. It involves choosing food for dinner at a baseball game. You will take a quick 9-question CBC questionnaire, and then, using simple addition arithmetic, we will analyze your results and place the results into a "what-if" market simulator to see how your results stack up against others who have completed this survey.

Begin Demonstration