General technical and sales support for our products is always free. Technical support for Academic subscriptions are provided to a single contact person. If customized survey programming or code troubleshooting is desired, additional fees may be assessed. You may contact either Sawtooth Software in the United States or our endorsed technical support partner, SKIM, in the Netherlands.
Contact Us+1 801 477 4700
Still can't find answers to your questions? During business hours, the best option is to call or email us. Outside of business hours, you may try posting your question on our User Forum and we, or other Forum users, will get back to you with the solutions. Depending on how actively people visit the forum, this may take a few minutes or a few business days.