SSI Web Support

• Documentation
  • Web Server Setup
  • Troubleshooting Local Web
  • Online Help
  • How SSI Web Works
  • SSI Web Help Movies
  • SSI Web - Test Survey Checklist
• Installation Issues
  • When starting SSI Web, the error "Invalid procedure call or argument - Error 5" is displayed.
  • When starting SSI Web, the error "File already exists - 58" is displayed.
  • When starting SSI Web, error messages appear stating "Install Probe check error: could not create the UTF8FILE.CoUtf8File COM object", "Install Probe check error: could not create the Xliff.Xliff COM object", and "Install Probe check error: could not create the SSILicMgrCOMAdapter.COMLicenseManager COM object".
  • When starting SSI Web 5.4.0 or later an "Internal Error 200507191645" appears.  After this error SSI Web will not function correctly and will report other errors.
  • When starting SSI Web Version 5.0 as a User after an Administrator has installed SSI Web, the installer tries to run, but then reports error 1706
• ACA Issues
  • SSI Web reports "Run time error 429: ActiveX component can't create object" when trying to calculate utilities for an ACA study
• General Issues
  • SSI Web reports out of memory errors when previewing questions

• Running Survey Issues
  • When running survey, an error message appears: "A required .DLL file, WS2_32.DLL, was not found."